SMART WATER METERS
As part of our commitment to serving you, the Town of Fairview has replaced the water meters at all homes and businesses in Fairview.
The new smart meters (Advanced Metering Infrastructure, also referred to as AMI) communicate with you through an associated web portal and app to provide detailed information about your water use and send you customized alerts to help you manage your water consumption and accurately predict your next water bill.
MY WATER ADVISOR 2.0
In partnership with Master Meter, Inc., you have access to this free app that is designed to enhance your customer service experience, empower you to better manage your water consumption throughout the month, and proactively identify troublesome leaks.
My Water Advisor 2.0 easily allows you to access your account via a web-ready device (computer, laptop, tablet, or smartphone application) in real-time while providing the following benefits:
Create a monthly budget
Conserve water
Address high consumption during the month -- not after the bill has arrived
Be notified of leaks throughout the month to address them promptly
The app is available for both iOS and Android devices. Download the app from the iPhone App Store or Google Play by searching for “My Water Advisor 2.0.”
To register your account on My Water Advisor 2.0, you will need to locate your water account number and the name associated with your account on your water bill from the Town of Fairview.
HOW TO SET UP YOUR ACCOUNT:
1. Go to www.mywateradvisor2.com
2. Click on JOIN MY WATER ADVISOR
3. Choose the SIGN UP WITH ACCOUNT NUMBER option:
4. Enter your Account Number as it appears on your bill.
Ex. 00-0000-00
5. Enter your Name as it appears on your bill.
Ex. Citizen, Joe
6. Enter a valid Email Address and create a Password.
View the My Water Advisor User Guide for additional help.
Questions? Call 972-886-4242 or email UtilityBilling@FairviewTexas.org.
FREQUENTLY ASKED QUESTIONS
What technology is used to read my smart meter?
The AMI network uses radio frequency to capture meter data.
Does the radio frequency interfere with other electronic equipment?
The radio transmission operates in compliance with Federal Communications Commission (FCC) regulations to avoid interference with other electronic devices.
Is my data secure?
Data transmitted from the meter through the system is encrypted from end to end.
How can I be sure I am not being billed based on someone else’s transmitted data?
Each radio frequency device has a unique ID number, which is transmitted along with the meter reading. The unique ID is compared to your account records to ensure a match.
Am I now paying more for water because of the smart meter?
Fairview funded the meter replacement project through money set aside over the course of several years in the Water and Wastewater Fund. Residents have not been and will not be charged for the meter replacement or use of the app.
The new meters measure consumption more accurately than the old meters. Some water customers may have noticed a slight increase in their water bills if their old meter was not accurately measuring consumption.
Any adjustments to water rates in future budget cycles will be unrelated to the water meter replacement program and will only reflect the Town’s water purchasing costs.
If I have a question about my water bill or meter readings, who do I contact?
Contact the Utility Billing Department at 972-886-4242.
What types of alerts can I set up using My Water Advisor 2.0?
- Suspected Leak: If water flow is detected continuously for 24 hours.
- Usage Above Average: If your current use exceeds the average from the same period last year.
- Usage Above Maximum: If your usage exceeds a custom threshold you set.
- Usage During Absence (Vacation): If water is used during a period you’ve marked as “away.”
