Fairview

Pay Your Bill Save Water! Learn more about water conservation

REMINDER: THERE IS A 3% SERVICE FEE ADDED TO ALL PAYMENTS MADE BY CREDIT CARD.

There are multiple ways you can pay your water and trash bill.

 PAY YOUR BILL

Online Payment by Credit Card

 Pay Online

A page will open in a new window for you to login to your account; if you are new to online payments, you'll either need to setup an account or make a one-time payment. All you need to make a one-time payment is your utility bill account number and the amount of your last payment. 

*Your credit card will be charged a 3% fee in addition to your monthly payment.

Bank Draft

Customers are encouraged to pay by automatic bank draft (ABD). When using a draft, the customer's chosen bank account is electronically debited one day before payment is due each month. Customers still receive a bill for information purposes two weeks before the draft date. There is no additional charge to enroll in the Town's ABD program, and you may cancel at any time by notifying the Town in writing.

Postal Mail

Customers should use the Town remittance stub and envelope when paying by mail. Remittance envelopes are provided with the monthly bill and are pre-printed with the address for the Town of Fairview. If the remittance stub is not used and no reference information is provided on the check, there may be a delay in posting the payment to the proper account.

Drop Off/In Person

Of course, customers are welcome to stop by Town Hall and pay at the billing office. You may also use our drop box at any time. It is located on the south side of Town Hall curbside beside the handicap parking spots.

Unusually High Usage and Think You May Have a Leak

If you are concerned that you were billed for unusually high usage, you may have a leak on your property. Small leaks such as toilet flapper valves, and leaking fittings, can over time, result in unusually high consumption. If you have an irrigation system, damaged heads, and leaks can greatly contribute to a higher water bill.

To determine whether or not you do have a leak download our Yes! You Can Find a Water Leak brochure for step by step instructions on finding leaks.

If you do detect a leak and have it repaired by a licensed plumber, you may bring this receipt to Town Hall and apply for a leak adjustment. Each address may apply for a leak adjustment once per calendar year.  To print out a Leak Adjustment Request Form, please click here, fill it out, and return it to UtilityBilling@FairviewTexas.org along with proof of all repairs made. 

To see Ordinance 2016-18 containing the guidelines for water leak adjustments in the Fairview code of Ordinances, click here.  Water adjustments listed under Section A4.001, subsection p for water adjustments.

How to read your meter

Almost all of our meters in Town are manufactured by Master Meter. They are radio read meters. The meter sends a radio signal to a laptop computer in our trucks. This allows us to get your meter reading without ever actually opening your meter box. This also eliminates most meter reading mistakes.

We encourage you to read your meter periodically. This will allow you to see how much water you use on a daily basis. To read your meter simply open the can and write down all the numbers in the white and black boxes.

Most meters have 4 white boxes with black numbers, followed by two black boxes with white numbers, followed by a white zero surrounded in blue. These are displayed on the picture shown.

Reading from Right to Left –

       1. The first black box with a white number represents 10s of gallons. A 3 in that box would represent 30 gallons.

      2. The second black box represents 100’s of gallons. A 2 in the second box would represent 200 gallons.

      3. The first White box with black numbers would represent 1,000’s of gallons. A 5 in this box would represent 5,000 gallons.  

      4. In the picture the water usage would be Five thousand, Two Hundred – Thirty.

To determine your usage; pick a day and write down all the numbers displayed. Then read the meter again; at about the same time the next day. Subtract the second days reading from the first. This will tell you how many gallons you used. Remember to add a Zero at the end of your calculation since we do not measure units lower than 10 gallons.

Also, please note: The Town of Fairview rounds our billing to the nearest 1,000 gallons.

Trash Service

Trash Service - New Rates Effective October 1, 2021

To view the current ordinance 2021-20 that defines trash and recycle rates effective of October 1, 2021, please click here.

Bulk/Brush Collection

Bulk/brush items must be placed outside by 7 a.m. on your designated Monday and no earlier than 5 p.m. the Friday before. Republic Services will pick up bulk items between Monday and Friday of your designated week. To confirm your designated Monday, please view the appropriate Bulk, Trash and Recycle Schedule located at the top of this page. Residents can request additional bulk and brush pickup for items that which are not disposed of during normal residential pickup or are in excess of the twelve (12) cubic yard collection limit for normal residential pickup. This unusual accumulation collection pickup will be charged at $100 per hours plus a disposal fee of $5.00 per yard collected.

Bulky waste is defined in Town Ordinance 2016-21 as follows:

Stoves, refrigerators, water tanks, washing machines, furniture, construction debris and other waste materials generated from a residential unit only, other than dead animals, hazardous waste, or stable matter with weights or volumes greater than those allowed for the applicable bins or poly carts. Customer shall be responsible for the proper removal of refrigerants and other hazardous wastes from bulky waste and shall properly tag bulky waste as being free of refrigerants and other hazardous wastes prior to removal by contractor.

Fairview Residents can also take their bulk trash to the North Texas Municipal Water District’s (NTMWD’s) 121 Regional Disposal Facility (121 RDF). To contact the 121 Regional Disposal Facility to find out what fees will be charged for bulk items, call (972) 442-5405.  Fairview residents can contact the Melissa Landfill phone number is 469-626-4452.

Before going to one of our locations, be sure to review this quick reference guide on what can and cannot be accepted.

View general location map on quick reference guide.

Emergency or after hours for all facilities: 972-442-5405.

For non-emergency questions, please review information on this page and read the full Acceptable Waste Policy.

If you still have questions, you can email solidwaste.info@NTMWD.com.

To see what their requirements are and what types of waste is acceptable, please click here.

Residential Trash Pick-up Fees

Residential trash and recycling services are provided by Republic Services (Allied Waste) throughout the town. The cost for once per week trash and recycling collection, using 95-gallon rolling containers, is $19.00 plus $1.80 administrative fee monthly, plus sales tax. Garbage service shall be limited to poly-cart collection once per week on a regularly scheduled service day.  Residents can order and pay for additional carts.  Additional Trash or Recycle carts will be billed at $8.00 per month per cart. Trash collection is billed on residents’ water bills. Handicapped residents may request front-door pickup.

Residents may use other haulers if they choose, but they will still be assessed the monthly charge. All residential properties are covered by the franchise, regardless of whether or not water service is provided by the town, and will be billed accordingly. Failure to pay any portion of the town’s utility bill may result in late fees and/or termination of service.

Reduced Senior Rate

A Senior resident charge of $19.39, (plus sales tax) shall be made to each residential water customer of the town. Residents may begin receiving the senior rate after submitting a request and providing a valid document supporting an occupant of the residence is age 65 or older. Valid documents could include a driver’s license, passport, or other government issued document identifying the occupant’s date of birth and current address. This monthly charge shall include trash collection and disposal services weekly, once a month curbside brush/bulk pickup, recycling services weekly, and town administrative fee.  To sign up, click here. Fill out the form and bring it back to us at Town Hall or mail it to the address on the form.

Handicapped Persons Requests

Certified Handicapped residents can request “back door” pickup at $19.39 (plus sales tax) per month to have it collected at their house. Billing is through the town’s monthly utility bill. This monthly charge shall include “backdoor” collection and disposal services weekly, once a month curbside brush/bulk pickup, “backdoor” recycling services weekly, and town administrative fee.  To sign up for the Handicap Back Door Trash pickup. To sign up, click here. Fill out the form and bring it back to us at Town Hall or mail it to the address on the form.

Service “Carry Out” Trash Service

Able-bodied Residents who prefer not to roll the cart(s) to the curb can pay $32.65 (plus sales tax) per month to have it collected at their houses. An extra cart trash or recycle cart be ordered for $10.02 (plus tax) for carry-out service from the house.  This monthly charge shall include “backdoor” collection and disposal services weekly, once a month curbside brush/bulk pickup, “backdoor” recycling services weekly, and town administrative fee. Billing is through the town’s monthly utility bill. To sign up, click here. Fill out the form and mail it back to us or email it here.

Trash/Recycling Collection and Cart Usage

Trash and recycling collection is once per week, Monday or Wednesday for most of the Town, (see the subdivision schedule at the top of the page) Tuesday in Heritage Ranch.  Garbage and recycling collection is in 95-gallon rolling containers provided by the hauler. There is no cost for the carts unless they are ruined by customer neglect or are taken when a customer moves out of Fairview. Customers can be charged a fee of $70.00 for each replacement cart if due to damage or neglect.

Extra garbage or recycle carts are available for an additional $8.00 (plus sales tax) per month each, or an extra $10.02 (plus sales tax) for trash or recycle cart carry-out service from the house.

Collection is at the street and nothing outside the carts will be picked up except during the once per month brush and bulk waste collection.  Residents may purchase a pink tag to set out additional garbage.  Pink tags can be purchased at Fairview Town Hall for $2.00.  One pink tag for each additional bag.

Small Commercial with Contractor-supplied 95 gallon Poly Carts

One 95-gallon Cart once per week for Solid Waste               $29.50

One 95-gallon Cart twice per week for Solid Waste              N/A

One 95-gallon Cart once per week for Recycling                  18.50

Commercial and Industrial Customers

The Town has given Republic Services exclusive rights for waste collection and disposal of commercial and industrial garbage. This exclusivity does not include commercial or industrial recyclable materials, commercial or industrial accounts for which Republic Services releases from the Town or construction debris.

Construction debris will need to be removed from the property at the property owner's expense, using whomever the property owner wants but should they use a service other than Republic Services, a hauling permit fee of $100 shall be paid during the construction permitting process.

Republic Services will bill all commercial and industrial customers directly. All commercial and industrial customers will be billed a 5 percent franchise fee on each bill.

Front Load Commercial Service Rates

All fees include the franchise fee

Other Fees

• Relocate or removal:       $79.57 Extra yards collected $45/yard

• Casters (per collection/per container)                       $5.30

• Locks (fee per month, per container)                         $2.66

• Enclosures (fee per collection per container)           $2.66

• Exchange Front Load Container:                                 $132.61

Industrial service charges include: 20, 30, and 40 yard open top units for business and construction; compactor unit sizes on a per customer basis; 5 percent franchise fee on all industrial loans; haul rate; disposal rate and rental charges negotiated with customer at time of services by Republic Services.

Roll-Off Containers

Permanent and Temporary-Rates include the Franchise Fee

Roll-Off Compactor-EXCLUSIVE TO CONTRACTOR

Dry Run Fee                          $180.35

Liner for Open Top             $37.13

Relocate Container            $132.61

Wash Compactor                $265.23

Contractor will bill commercial and industrial customers directly

Questions, Complaints and Concerns

Additional questions, service requests and concerns, should be directed to the Republic Services at 972-422-2341 or via their website at RepublicServices.com/Customer-Support.

Household Hazardous Waste

By law, neither Fairview nor Republic Services (Allied Waste) collects household hazardous waste. However, for a fee, residents may take hazardous waste to the Home Chemical Collection Center located in Dallas at 11234 Plano Road, about one mile north of IH 635. The facility is the first building past the railroad tracks on the east side of the street. The building is white with bright turquoise trim.

The Home Chemical Collection Center accepts only household waste such as paint, pesticides, yard chemicals, pool chemicals, motor oil and other automotive fluids, cleaners, glues and other hobby products, fluorescent light tubes and batteries. Items not accepted include business waste, common trash and recyclables, radioactive materials, explosives, ammunition, or bio-medical waste. For information on how to dispose of unacceptable materials, call (214) 553-1765. The collection center’s website is https://www.dallascounty.org/departments/plandev/hhw/

Recycling Service

Be a Friend to the Earth - Recycle!

There is no need to presort recyclables. Do not place items in plastic bags.   Shredded paper is no longer acceptable to recycle, please always close the cart lid.

Materials collected in a municipal recycling program include:

Plastic

Number 1, 2, & 5 plastics can be recycled in your recycle bin. Milk jugs, liter bottles, shampoo bottles, etc.
No butter tubs or containers with openings as large as the container.
No plastic bottles that have contained oil or petroleum by-products.
Please remove all caps.

Glass

All colors of glass bottles can be recycled. Bottles only. No plate glass, ceramic or mirrors. Please rinse containers and discard lids.

Metal

All metal food and beverage cans can be recycled. It’s not necessary to remove the label, but please remove the lids, all food waste and rinse.
No aluminum foil.

Newspaper, Catalogs, and Magazines

Newspapers, catalogs and magazines can all be recycled in your recycle bin. Do not bundle newspaper or place in bags

Junk Mail, Cardboard, and Mixed Household Paper

Place all junk mail, envelopes, cereal boxes, cardboard, chipboard and any other household paper product inside your bin.

For more information on what can and cannot be recycled, please check out Republic Services site.

Click here to check out the new Republic Services Plano Recycling Center site. 

Follow the steps below to start new resident Water and Trash service:

1.  Fill out a Water and Sewer Application and email that to UtilityBilling@fairviewtexas.org. Once that is received, the Utility Billing department will issue you a water account number and call you for payment of the deposit.  Applications for service must be submitted 2 business days (excluding holidays) prior to beginning service.  A copy of all applicants Driver’s License or Government issued identification is required for all new service requests.

o    If your house is new construction, you are required to contact the Utility Billing department to verify that your house has passed all necessary inspections and that it is ready for occupancy. Town staff will order Trash and Recycle containers to be delivered after the house has passed final inspections and all deposits have been paid. New construction requires 1-week advance order for delivery of Trash and Recycle containers. 

2.  A deposit or a letter of credit is required before your service commences. *Please Note: Water service will commence the next business day after all forms are signed and amounts paid.

o    Residential water: $150.00 (or letter of credit from previous municipal utility provider indicating two consecutive years of no late or delinquent payments).

o    Residential water and sewer: $200.00 (or letter of credit from previous municipal utility provider indicating two consecutive years of no late or delinquent payments).

3.  You can pay your deposit or your monthly bill with Visa or Mastercard with a 3% processing fee (per Ordinance 2013-10-F) or drop a check in the outside payment box at Town of Fairview Town Hall 372 Town Place. 

4.  We offer a free in-house bank draft program. We can start the auto draft of your water account on your first bill. There is no fee for Bank draft from your Savings or Checking account

5.  If you prefer to pay your monthly payment online, we offer online bill payment available thru Municipal Online Payments on the Town of Fairview website fairviewtexas.org (see the “pay your bill” option on water and trash page).  After you have paid your deposit and transfer fee your water account will become active and you can set up your account to make payments online. You will need to create your water account in MunicipalOnlinePayments.com. The Utility Billing department will assign a water account number which you can use to establish a membership and pay your bill online.  You are able to view your consumption history, billing and payment history and make online payments to your account. 

Water and Sewer Application - Residential

Water and Sewer Application - Commercial

Water and Sewer Rate Increase Ordinance - Effective October 1, 2021

  Bank Draft Authorization Form

Confidential Information Disclosure Form

        Stop Water Service Online Form

        Disconnection Request PDF Form

Water and Sewer Forms

General Forms -

• October - December Map and Schedule
• 2021 Map and Schedule
• 2022 Map and Schedule
• Paperless Billing for Water and Trash Bill
• Customer Service Change Form

High Water Usage -

• Water Leak brochure
• Leak Adjustment Request Form
• Ordinance 2016-18
• Ordinance 2021-21
  

Trash Service -

• Bulk Trash Pick Up or Trash or Recycle Cart Replacement
• Republic Quick Reference Guide
• Republic Acceptable Waste Policy
• Handicap Back Door Trash Pickup Service Request Form
• Special "Carry Out" Trash Service Request Form
• Reduced Senior Rate / Senior Handicap "Carry Out" Rate Request Form

Start or Stop Service -

• Water and Sewer Application - Residential
• Water and Sewer Application - Commercial
• Water and Sewer Rate Increase Ordinance - Effective October 1, 2021
• Bank Draft Authorization Form
• Stop Water Service Online Form
• Disconnection Request PDF Form
• Confidential Information Disclosure Form