Water Meter Replacement
SMART METER REPLACEMENT PROJECT
As part of our commitment to serving you, the Town of Fairview is replacing water meters at all homes and businesses in Fairview. The project will be completed in stages, and all work is estimated to be complete by April 2026.
The new smart meters (Advanced Metering Infrastructure, also referred to as AMI) can provide alerts if there is a leak, and an associated web portal and app can also provide you with detailed information about your water use and send you customized alerts to help you manage your water consumption and accurately predict your next water bill.
Your account information remains secure and exclusively under your control – other users will not have access to your personal information, and data sent from the meter is encrypted from end to end.
All water meters in Town will be replaced. Customers may not choose to retain an older model of meter. You won’t be billed for the replacement, and the app and all its features are free to use.
The Town will distribute door hangers and other forms of communication to let you know when the project is scheduled to start in your area.
Water service will be disrupted for approximately 30 minutes during meter replacement. Because your water will be turned off temporarily during the meter change process, you may experience a brief period of air or discolored water. In most cases, briefly running your cold water will clear up this situation.
Meters at homes will be replaced during the day, and crews will swap out meters at businesses either overnight or early in the morning before business hours. Residents are not required to be home for the replacement to occur.
You will be notified when work is complete or if workers need to return to complete any remaining work.
MY WATER ADVISOR 2.0
My Water Advisor 2.0 is the web portal and free app that will provide you with real-time access to your water usage data and the ability to set customized alerts, view consumption trends and identify when a leak may be occurring in your home or on your property.
The app is available for both iOS and Android devices. Download the app from the iPhone App Store or Google Play by searching for “My Water Advisor 2.0.”
The web portal is available at MyWaterAdvisor2.com.
To register your account on My Water Advisor 2.0, you will need to locate your water account number and the name associated with your account on your water bill from the Town of Fairview.
After navigating to the web portal or opening the app, select “Sign up with account number” on the login page.
Enter your account number and your full name as it appears on the bill. Then click “Continue.”
Use My Water Advisor 2.0 to monitor unexpected or unauthorized usage while you’re away from home. Get a better understanding of how much water you use for various activities, such as gardening, and compare your usage with similar households. You can even set budget alerts to end surprises that come with high water bills. Go into “Settings” in the app or web portal and set your personal consumption limit. Then choose your preferred notification method (email or SMS text messaging). Enter your cell number to receive SMS text alerts.
Using real-time data, you can check for leaks by turning off all taps and appliances that use water and monitoring the meter. Smart technology will also alert you if your meter registers continuous flow for 24 hours.
FREQUENTLY ASKED QUESTIONS
Will someone need to dig on my property to replace the existing meter?
Meter boxes are typically located near the street, and we don't anticipate workers needing to dig to replace the meter.
What technology will be used to read my new smart meter?
The AMI network uses radio frequency to capture meter data.
Will the radio frequency interfere with other electronic equipment?
The radio transmission operates in compliance with Federal Communications Commission (FCC) regulations to avoid interference with other electronic devices.
Is my data secure?
Data transmitted from the meter through the system is encrypted from end to end.
How can I be sure I am not being billed based on someone else’s transmitted data?
Each radio frequency device has a unique ID number, which is transmitted along with the meter reading. The unique ID is compared to your account records to ensure a match.
Will I be paying more for water because of the smart meter?
Fairview funded the meter replacement project through money set aside over the course of several years in the Water and Wastewater Fund. Residents will not be charged for the meter replacement or use of the app.
The new meters will measure consumption more accurately than the old meters. Some water customers may notice a slight increase in their water bills if their old meter was not accurately measuring consumption.
Any adjustments to water rates in future budget cycles will be unrelated to the water meter replacement program and will only reflect the Town’s water purchasing costs.
Who will be performing the meter replacement work?
Contractors performing the work will be wearing blue shirts that say “PMG.” The trucks they drive may be various colors, but they will have magnetized signs that say “PMG.” If you have any concerns about contractors performing the work, please call the Public Works Department at 972-562-0522, extension 5012.
If I have a question about my water bill or meter readings, who do I contact?
Contact the Utility Billing Department at 972-886-4242.
What types of alerts can I set up using My Water Advisor 2.0?
- Suspected Leak: If water flow is detected continuously for 24 hours.
- Usage Above Average: If your current use exceeds the average from the same period last year.
- Usage Above Maximum: If your usage exceeds a custom threshold you set.
- Usage During Absence (Vacation): If water is used during a period you’ve marked as “away.”
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